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Client WorkCompleted

Zhongxing CRM & Operations System

From customer conversations to schedules and operations

A custom operations system built for Zhongxing Pest Control, combining CRM and ERP. Customer profiles, contact history, work orders, field schedules, task tracking and reports connect each service from request to completion.

Year
2025
Type
Customer relationship management / Enterprise resource planning
Status
Completed
Zhongxing management system ERP user guide cover

The Challenge

What we set out to solve

Pest-control services involve customer records, job scheduling and field progress; when these are scattered, office and field staff struggle to follow the same job.

Our Approach

How we designed and built it

Organize customers, work orders, schedules, task status and reports around the real service process, so data flows from request to completion.

Key Features

Main features

  • 01

    Customer records

    Customer profiles and contact history in one place.

  • 02

    Work orders and task tracking

    Record service details, assignments and status to follow each job through completion.

  • 03

    Staff scheduling and reminders

    Coordinate field visits so office and field staff work from the same records.

  • 04

    Business reports

    Analytics for decision-making.

Product Showcase

Interface and flow

Demo video

User flow

  1. 1Create a customer record
  2. 2Open and schedule a work order
  3. 3Field staff complete the visit
  4. 4Update task status
  5. 5Review service reports

BEYOND THIS CASE

Bring the same approach to your tutoring center

The workflow design behind Zhongxing's customer records, schedules and tasks can also inform education tools. These are potential extensions to discuss around your institution's needs.

  • Students, parents and enrollment leads

    Keep student and parent profiles, contact history, trial bookings and enrollment progress together so every enquiry has a follow-up.

  • Classes, make-up sessions and teacher schedules

    Coordinate classes, teachers, rooms and availability in one timetable to handle changes and make-up sessions.

  • Admin tasks and parent follow-ups

    Organize parent contacts, homework checks and staff tasks with clear owners, progress and next steps.

  • Operational overview and reports

    Scope reports around enrollment, attendance, lesson balances and payments so managers can understand each class's operations.

Explore more education systems and solutions

Technology & Design

Technical and design decisions

  • Customers and work orders connect every stage, giving schedules and status updates their service context.
  • Access control with Firebase Rules.

Technology

  • React
  • TypeScript
  • Firebase Authentication
  • Firestore

Our Involvement

What we actually did

Client work (June 2025). SuperB member Pierre Chen led full-stack development; Dino Ting contributed to development.

Outcomes

Results, limits and research status

  • Outcome

    Delivered an end-to-end ERP that directly supports frontline operations.

Credits & Attribution

Collaborators and attribution

Development team
Pierre Chen, Stonk Tsai, Yu Liu, Angelica Wang, Shawn Hsu, Dino Ting

Let's build better possibilities, together.

Whether you work in education, in tech, or simply have an idea worth building, we'd love to talk.

Get in touch